Roofing Tips

What to Look For in a Contractor

Step 1: Search for a Trustworthy Contractor

Take the time to research the roofer’s history. There are many fly-by-night contractors who are here today and gone within three years. A reliable contractor will have:

Personal and Business Referrals
Past Customer Referrals
Better Business Bureau Membership
Chamber of Commerce Membership
Trade Association Membership
Proper Local Licensing

More than 3 Years of Business History and Experience
Experience Performing Your Project
Regular/Normal Business Hours
A Street Address
Longevity at their Business Location

Step Two: Consider Product Knowledge and Professionalism

It’s likely that you won’t be happy with the finished results if the contractor is inexperienced, sloppy and unable to answer your questions. During the interview process, you’ll want to consider the following questions.

What is your initial impression of the company representative?
What image of the company is being portrayed?
Is the representative professional in appearance and behavior?
Are they competent, straightforward and enthusiastic?
Is the company using quality materials?
Have you been provided with sound information on the materials?
Have you been provided with information regarding job site procedures?
Have you received follow up from the company?

Step Three: Check Licensing, Insurance Coverage and Safety Policies

In the event of an accident or property damage, an uninsured or underinsured contractor can cost you thousands of dollars. Your contractor should be fully licensed and insured. They should also practice good safety procedures. Be sure to request certificates of insurance and formal verification of:

Workers' Compensation Coverage
General Liability Insurance
Completed Operations Insurance (rider on liability policy covering any issues after job is done)
Relevant Licensing and Building Permits

Step Four: Watch Out for Extremely Low Bids

If a contractor is eliminating or skimping items on the bid to reduce the cost, it may not be in your best interest. Low estimates could indicate:

Minimal/No Insurance Coverage
Poor, Unsupervised Workmanship
Low-Grade Materials
Lack of Materials
Lack of Thoroughness

Step Five: Require Adequate Project Supervision

Most contractors rely strictly on the job-site foreman to be sure the installation is performed correctly. Without supervisors, it is almost impossible to consistently provide high quality installations. Find a contractor that uses an additional level of supervision - someone whose job is to oversee the foreman and crew. Make sure the contractor provides project inspections on a regular basis.